Store Delivery Management System for Department Stores | ElegantPortal
Purchase without carrying anything at the store. Delivery is completed with just one QR code.
# Are you facing any of these issues? - Struggling with delivery management on-site - Not reducing operations using analog (paper) - Unable to focus on customer service - Not able to retain customers - Not seeing an increase in customer visits - Unable to standardize operations during busy periods - Difficulties in handling handwritten invoices - Unable to promote digitalization and DX transformation - Spending too much time on inquiry responses - Unable to manage the entire process when exchanges or pickups occur # Solutions to these concerns for department stores! - Integrating "purchase → delivery → after-service" in the customer service area of department stores to balance the workload during busy periods and enhance customer satisfaction - Supporting various channels such as apps, PWAs, and LINE to reduce drop-off rates among seniors and inbound tourists # Features - Registering delivery requests on the spot via in-store QR codes - Customers can visualize delivery status on their smartphones - Centralized management of returns, pickups, and exchanges - Data integration with logistics centers and core systems (order management and inventory)
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Tokei Densan was established in 1970 as an SI company born from the computing division of Tokyo Roki Co., Ltd., a manufacturer of automotive parts. Initially focused on the development, operation, and maintenance of ERP products for automotive parts manufacturers, it now develops products and services specialized for various industries and business operations, not limited to manufacturing. Our department (Manufacturing Systems Sales Department) is the oldest division within Tokei Densan and is a crucial part of our revenue foundation. Since its inception, it has consistently provided outsourcing and original system construction services to manufacturing customers, growing alongside the times and advancements in technology. In particular, for our main users, automotive functional parts manufacturers, we have continuously provided systems incorporating the latest technologies for over 30 years. The rich technology and know-how cultivated in this area are still utilized in system construction for a diverse range of customers, regardless of their business type or size. In 2012, we established a local subsidiary in Thailand, the center of ASEAN where Japanese companies are increasingly expanding, to support the development and implementation of business systems, primarily focusing on sales management and accounting systems, for local Japanese companies.