Easy electronic recording of sales staff feedback for department stores!
The "awareness" during customer service can easily become data on the spot.
The "awareness" during customer service can easily become data on the spot. Smart Report Cloud is a cloud service that automatically structures simple input from just talking and taking photos in department store sales areas, instantly visualizing daily reports, customer service notes, initial responses to complaints, and out-of-stock information. Scene 1: Customer Service Record At the end of a customer interaction, simply input voice data on your smartphone. The AI recognizes the voice and records it as a customer service record in the database. Since the AI corrects typos and structures the text, you can easily register it during spare moments. Scene 2: Digitization of Handwritten Shipping Labels Handwritten shipping labels filled out by customers can be photographed with a smartphone, and the text can be recognized and converted into text data on the spot. This data can also be output as CSV, allowing for smooth integration with WMS. It reduces double entry and input errors, accelerating DX at the site. It supports voice input and photo attachments, making it easy for staff who are not IT-savvy to use. "Record smartly without stopping customer service" — simultaneously achieving improved customer experience and operational efficiency in department stores.
basic information
# Voice Input Simply input your voice like leaving a voicemail. The AI will transcribe the text and generate structured customer service record data. # Photo Input Just take a photo with your smartphone and upload it. The AI will recognize the content of the photo, provide a written explanation, and register the record. - Text recognition via AI-OCR → Text conversion Accurately convert shipping labels and notes from customers into text. - Object recognition by AI Just take a photo of returns or damaged items, and the AI will recognize and explain the content. # Cloud System Report data registered from smartphones can be checked anytime on the cloud. Store managers and head office staff can also check in real-time what "voices from the field" are being raised by store or sales area. # Data Output Registered report data can be output in CSV format. Data integration with existing CRM systems and core systems is also possible.
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Tokei Densan was established in 1970 as an SI company born from the computing division of Tokyo Roki Co., Ltd., a manufacturer of automotive parts. Initially focused on the development, operation, and maintenance of ERP products for automotive parts manufacturers, it now develops products and services specialized for various industries and business operations, not limited to manufacturing. Our department (Manufacturing Systems Sales Department) is the oldest division within Tokei Densan and is a crucial part of our revenue foundation. Since its inception, it has consistently provided outsourcing and original system construction services to manufacturing customers, growing alongside the times and advancements in technology. In particular, for our main users, automotive functional parts manufacturers, we have continuously provided systems incorporating the latest technologies for over 30 years. The rich technology and know-how cultivated in this area are still utilized in system construction for a diverse range of customers, regardless of their business type or size. In 2012, we established a local subsidiary in Thailand, the center of ASEAN where Japanese companies are increasingly expanding, to support the development and implementation of business systems, primarily focusing on sales management and accounting systems, for local Japanese companies.