Reception DX Case Study | Streamlining Multi-Site Reception Using Slack Notifications and Phone Calls
Efficiently manage reception at three locations by differentiating between phone, email, and Slack notifications for each user. Flexible customization options are also available, such as FMC internal extension integration and displaying profile photos.
We would like to introduce a case where the reception at our headquarters and three satellite offices, which receive a diverse range of visitors, has been streamlined using a combination of an iPad reception system and multiple notification methods. ■ Background: In December 2014, we replaced our company-wide telephone system and introduced FMC, which led to the implementation of Smart at reception in January of the following year. We expanded from two locations to three and replaced all reception operations, including after-hours reception, with this system. An intuitive reception environment was required to accommodate visitors of various ages and nationalities. ■ Solution: Initially, calls were received on iPhones (FMC) via PBX from iPads, but with the company-wide introduction of Slack, we added a DM notification feature to Slack. We also customized the system to implement bulk registration for administrators to register face photos and Slack user IDs, reducing operational costs. ■ Operations after implementation: We differentiate between phone, email, and Slack notifications for each user, ensuring reliable visitor notifications. The face photo feature, in particular, has received positive feedback as it makes it easier for visitors searching by last name to identify the appropriate contact person. *For more details about the service, please download the PDF or feel free to contact us.
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【Case Study】 ■ Mixi, Inc. (Headquarters and 2 satellite offices, totaling 3 locations) *For more details, please download the PDF or feel free to contact us.*
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Our company, founded in 2000 as part of the SoftBank Group, is a software development firm specializing in system integration, product development, and public sector solutions. As a pioneer in kintone-based development, we provide a wide range of system solutions tailored to our clients’ needs. Our iPad-based reception system, “Smart at reception,” has been widely adopted by major enterprises. It has earned an average user rating of 4.2 or higher on ITreview, a leading IT and SaaS comparison platform, and has continuously received the ITreview Grid Award for its outstanding performance and customer satisfaction. In the kintone domain, we have completed over 1,400 system implementations and were honored with the CYBOZU AWARD for three consecutive years in the SI category. In addition, we received the Sales Advisor of the Year Award in 2020, reflecting our strong technical expertise and commitment to customer success.