Guide to Advancing After-Service DX to Eliminate "Only the Predecessor Knows"
Centralize maintenance information scattered across phone, fax, and Excel. Free tips for creating a system that doesn't stop even when personnel changes.
"Inquiries are handled by phone, repair requests by fax, and records in Excel..." If this situation continues, delays in response, missed handovers, and "only the predecessor knows" scenarios are likely to occur. Do you have such challenges? □ Inquiries are scattered across phone, email, and fax □ It is difficult to grasp the progress of repairs, inspections, and maintenance □ Handover during changes in personnel takes time □ Contract information and past response history cannot be checked immediately If two or more apply, it might be time to reconsider your after-sales service operations. This is a practical guide for the manufacturing industry that includes case studies on digitizing repair requests that were previously reliant on fax.
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Model number/Brand name
F-RevoCRM
Applications/Examples of results
It is widely adopted by companies that handle everything from manufacturing to sales and after-sales service for water heaters, air conditioning equipment, and facility management.
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We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.