In the maintenance and after-sales service department, valuable information such as repair history, customer issues, and contract and inspection timings is accumulated daily. On the other hand, the dispersion and personalization of information can lead to missed opportunities for customer support, contract renewals, and proposals. In this seminar, we will explain the reality of opportunity loss that does not appear in the books and practical design concepts to transform the maintenance department into a "profit-generating department" in approximately 40 minutes. ◆ Do you have any of these concerns? ◆ - Unable to quickly find necessary repair history or customer information - Work and know-how are concentrated among veterans or specific personnel - Relying on human memory for contract renewals and inspection timings - Although a system has been implemented, it is not being utilized effectively ◆ Seminar Content ◆ - Why does information in the maintenance department end up being "resolved and finished"? - The "silent churn" where customers leave without saying anything and the unseen opportunity loss - Reasons why, even after implementing a system, information does not gather or is not utilized - Ideas for utilizing maintenance information to connect to the next customer support or proposal opportunities

Kanpachi Sangyo Co., Ltd. handles everything from the design and construction of kitchen machinery to long-term maintenance. In the past, sales activities and customer interactions relied heavily on the individual experiences of veteran employees, leading to a situation where "no one knew what the person next to them was doing." With an increase in younger employees and a shift in the business model from "one-time sales" to "maintenance-focused," there was a need for a foundation that allowed both the sales and service departments to share customer information. The solution chosen was F-RevoCRM, which can flexibly reflect the company's unique sales processes. After implementation, both departments were able to share visit histories, repair histories, and maintenance contract statuses, establishing a system where even if the responsible person changed, they could smoothly continue the response based on past circumstances. Companies feeling the limitations of Excel management and individual reliance are encouraged to check the related links.

- Although a cloud CRM is implemented, it does not align with the company's operations and ends up not being used. - While a cloud CRM has been implemented, the sales and marketing teams are unable to utilize it effectively and only use a few of its features. Are you facing similar issues? To effectively operate business tools like CRM, it is necessary to analyze your company's operations at the time of implementation and transform the operations into their ideal state. By doing so and introducing truly necessary tools, you can create synergistic effects. In this seminar, we will convey the importance of analyzing your company's operations and transforming them into their ideal state, as well as discuss the challenges of CRM implementation and their solutions. During the seminar, we will also introduce SaaS-based CRM tools that can be started on a small scale and a service where a consultant will accompany and support you from implementation to establishment. If you feel that you have implemented a CRM but are not utilizing it effectively, or if you are considering implementing a CRM in the future, please join us.

The issue of the "2025 cliff" has also been pointed out, and utilizing digital technology to improve productivity is both essential and urgent. However, the current situation reveals challenges such as "issues unique to Japanese companies" and "not knowing how to proceed or implement improvements." In this webinar, three companies—R&A, Thinking Reed, and Raks—will come together to explain the benefits of digitizing the business flow from sales to invoicing and payment. 【Recommended for the following individuals!】 ● Business owners, corporate planning, information systems, and accounting department personnel ● Those who want to advance digitalization but are unsure where to start ● Individuals managing customer touchpoints such as negotiations and inquiries ● Those facing challenges in back-office operations such as order placement, invoicing, and payment ■ Speaker Information R&A Co., Ltd. Partner Promotion Department Hiroki Taniguchi Thinking Reed Co., Ltd. Business Development Jun Fukuda Raks Co., Ltd. Cloud Business Division, Rakuraku Sales Department, Partner Sales Yusaku Tsuchiya

■Although a cloud CRM was implemented, it is not being effectively utilized in sales and marketing. ■Only some features are being used, and the overall system is not being utilized. ■It does not fit the company's operations, and ultimately, we have reverted back to Excel management. Are you facing similar issues? In this seminar, we will provide an explanation for those considering system implementation to improve operational efficiency, using a checklist to identify weaknesses in their company and guide them towards solutions. During the seminar, we will also introduce SaaS-based CRM tools that can be started on a small scale, as well as services where a consultant will accompany and support you from implementation to stabilization. If you feel that you have implemented a CRM but are not utilizing it effectively, or if you are considering implementing a CRM in the future, please join us.

■ Recommended for the following individuals: - Those who are considering DX but are unsure where to start. - Those who feel there are many unnecessary tasks within their company. - Those who do not have a good understanding of cloud systems. Currently, digital transformation (DX) is attracting attention from many companies, and its importance is expected to increase further in the future. While various initiatives are being pursued by companies to realize DX, small and medium-sized enterprises are struggling to make progress due to a lack of personnel. In this situation, it is essential for each employee to improve operational efficiency and enhance productivity to tackle DX challenges. The key point here is "cloud adoption." The cloud plays a crucial role in improving operational efficiency and information sharing, significantly contributing to a company's productivity enhancement. In this webinar, Thinking Reed, which has supported many companies in improving productivity, and NTT East Japan, which is well-versed in cloud services, will introduce approaches and considerations for small and medium-sized enterprises to realize DX, focusing on "operational efficiency and productivity improvement" and "cloud adoption."

This seminar is recommended for the following individuals! 【If you have not yet implemented F-RevoCRM】 - Considering F-RevoCRM or a CRM system - Unsure whether to use the OSS version or the paid version of F-RevoCRM 【If you have already implemented F-RevoCRM】 - Have implemented F-RevoCRM but are not fully utilizing it - Want the staff to make better use of F-RevoCRM -------- In this seminar, we will introduce the features and services of the integrated customer management system "F-RevoCRM." By participating in this seminar, you will gain an understanding of the differences between the paid and free versions of F-RevoCRM, as well as the service contents. Additionally, we will cover some lesser-known convenient features of F-RevoCRM and include a Q&A session with our CTO Matsuda, who usually does not speak at events. This content is designed to be useful not only for those considering the implementation of F-RevoCRM but also for those who are already utilizing the free version. We will provide a demonstration of F-RevoCRM, so if you have any interest, please feel free to register.

Hirokei Co., Ltd., which supports companies (mainly in distribution, finance, healthcare, and government) through consulting and system integration, has adopted F-RevoCRM, which was implemented for clients, into its own support department. Based on that experience, it has released "Rakusapo (LAQSAPO)," which is more specialized in support services. In this discussion, our Kanemaru served as the interviewer and asked President Mizumoto in detail about the behind-the-scenes stories leading up to the release of Rakusapo.

■ Team Building and Management through Information Sharing ~ Achieving Business Efficiency and Talent Development Management through Task Visualization ~ In today's rapidly changing environment, customer needs are becoming more diverse, and the roles required in management are becoming increasingly complex. Furthermore, developing talent to respond to these diverse needs has become an important role for managers. In such an environment, what does "team building," which involves creating a team that works towards achieving goals, look like? In this seminar, Masatoshi Yao from Thinking Lead Management Advisory, who has experience in sales, marketing, and business planning at IBM Japan and HP Japan, and has been involved in management planning at small and medium-sized enterprises, will provide valuable information for team building. ■ Recommended for the following individuals! - Those responsible who are struggling with team building - Those responsible who are gathering information for better team building - Those responsible who have started to be involved in management and talent development from this fiscal year

This seminar is recommended for the following individuals! ● Those who are struggling with management aspects of internal operations ● Those who are looking for a system that fits their company's operations ● Those who are already using the OSS version of F-RevoCRM In this seminar, we will introduce the latest examples and utilization methods of F-RevoCRM that incorporate a "customer perspective." Currently, there is an increasing number of companies transitioning their business models to service-oriented businesses (such as SaaS) where engagement with customers is crucial, leading to more inquiries about the challenges of managing internal operations. In response to this situation, we believe that "managing internal operations with F-RevoCRM from a customer perspective" could be one of the solutions, which is why we have decided to hold this seminar to showcase the latest examples.

Yamato Clinic faced the following challenges: 1. The electronic medical record system in use did not allow for real-time tracking of patient admission numbers. Admission data could only be aggregated at the end of the month. 2. The total number of referred patients could not be fully grasped using only the electronic medical record system. It became difficult to understand the overall number because information on canceled referrals was sometimes not entered into the system. 3. The activities of the MSWs (Medical Social Workers) regarding referred patients were becoming personalized. MSWs provided various consultations to target patients throughout the process leading to their admission, but since the management of these activities was handled individually by each MSW, progress was not visible to the Yamato Clinic. At first glance, F-RevoCRM may seem unsuitable for the medical industry, but after comparing it with two CRM systems designed for the medical field and two for general businesses, Yamato Clinic chose F-RevoCRM. We provide detailed insights into how the challenges were resolved and why F-RevoCRM was selected in the interview, so please take a look.

Thinking Reed Co., Ltd. has jointly developed a sales support app called "ebiss" with a major food manufacturer, Nihon Shokken Holdings Co., Ltd., based on F-RevoCRM! ■ Why has Nihon Shokken, which has been steadily growing for 52 years since its founding, teamed up with Thinking Reed to develop "ebiss"? ■ What did Thinking Reed propose to "change the sales style of Nihon Shokken"? Nihon Shokken Holdings Co., Ltd. is embarking on a major sales reform. Why is Nihon Shokken Holdings, boasting industry-leading "sales power" and "product strength," tackling sales reform? We reveal the development background of the sales support app "ebiss"! ▼ For the joint development interview article, click here https://www.thinkingreed.co.jp/services/interview_nihonshokken/ ▼ For those who want to see it on YouTube, click here https://youtu.be/w7t9AOabHxw

Breaking free from managing over 10,000 lines in Excel, optimizing customer management by leveraging the flexibility of OSS. We have published an interview article with companies that have implemented F-RevoCRM. This time, we introduce the long-term operational achievements of a company that has been in business for over half a century. ◆ For details of the interview, click here https://f-revocrm.jp/2026/01/interview_nichicom/ ◆ About the implementing company Nichicom Co., Ltd. is a long-established software vendor celebrating its 56th anniversary, specializing in the planning and development of systems for "healthcare," "welfare," and "nursing care." They were managing a vast amount of customer information in Excel for a photo sales and administrative support service for kindergartens and nurseries operated by their group company. However, they faced difficulties as the data exceeded 10,000 lines, causing the system to slow down and making management challenging. ◆ A must-see for companies facing these challenges - Feeling limited by customer management in Excel - Wanting to customize according to their own requirements - Looking to operate securely in an on-premises environment - Searching for a CRM that can be used stably in the long term