Is the use of AI contributing to the growth of your company? Simply using generative AI for meeting minutes and document creation only speeds up individual tasks and does not necessarily lead to orders or profits. In this seminar, we will organize which business operations should incorporate AI in the order of "your company → challenges → AI," and explain the thinking that connects to sales, profits, and customer value, along with specific business examples. [Seminar Content] - What AI utilization means for an organization - Considering the effects of AI utilization from both PL and LTV perspectives - Three ways to use AI (substituting / teaching and supporting / discovering) - Examples of use such as new customer acquisition, approaches to existing customers, preventing churn, and handovers - Practical examples of AI utilization using F-RevoCRM [Recommended for] - Those who do not feel the effects of AI in terms of sales and profits - Salespeople who feel they are not fully utilizing estimates, drawings, and meeting records - Those who want to pass on veteran know-how within the organization [Instructor] Jun Matsuda, CTO and Director of Thinking Lead Inc. With over 20 years of experience in CRM-related operations, engaged in the development of CRM/SFA and the application of generative AI in business. Planning new services for AI utilization centered around F-RevoCRM.

In the maintenance and after-sales service department, valuable information such as repair history, customer issues, and contract and inspection timings is accumulated daily. On the other hand, the dispersion and personalization of information can lead to missed opportunities for customer support, contract renewals, and proposals. In this seminar, we will explain the reality of opportunity loss that does not appear in the books and practical design concepts to transform the maintenance department into a "profit-generating department" in approximately 40 minutes. ◆ Do you have any of these concerns? ◆ - Unable to quickly find necessary repair history or customer information - Work and know-how are concentrated among veterans or specific personnel - Relying on human memory for contract renewals and inspection timings - Although a system has been implemented, it is not being utilized effectively ◆ Seminar Content ◆ - Why does information in the maintenance department end up being "resolved and finished"? - The "silent churn" where customers leave without saying anything and the unseen opportunity loss - Reasons why, even after implementing a system, information does not gather or is not utilized - Ideas for utilizing maintenance information to connect to the next customer support or proposal opportunities

- Although a cloud CRM is implemented, it does not align with the company's operations and ends up not being used. - While a cloud CRM has been implemented, the sales and marketing teams are unable to utilize it effectively and only use a few of its features. Are you facing similar issues? To effectively operate business tools like CRM, it is necessary to analyze your company's operations at the time of implementation and transform the operations into their ideal state. By doing so and introducing truly necessary tools, you can create synergistic effects. In this seminar, we will convey the importance of analyzing your company's operations and transforming them into their ideal state, as well as discuss the challenges of CRM implementation and their solutions. During the seminar, we will also introduce SaaS-based CRM tools that can be started on a small scale and a service where a consultant will accompany and support you from implementation to establishment. If you feel that you have implemented a CRM but are not utilizing it effectively, or if you are considering implementing a CRM in the future, please join us.

The issue of the "2025 cliff" has also been pointed out, and utilizing digital technology to improve productivity is both essential and urgent. However, the current situation reveals challenges such as "issues unique to Japanese companies" and "not knowing how to proceed or implement improvements." In this webinar, three companies—R&A, Thinking Reed, and Raks—will come together to explain the benefits of digitizing the business flow from sales to invoicing and payment. 【Recommended for the following individuals!】 ● Business owners, corporate planning, information systems, and accounting department personnel ● Those who want to advance digitalization but are unsure where to start ● Individuals managing customer touchpoints such as negotiations and inquiries ● Those facing challenges in back-office operations such as order placement, invoicing, and payment ■ Speaker Information R&A Co., Ltd. Partner Promotion Department Hiroki Taniguchi Thinking Reed Co., Ltd. Business Development Jun Fukuda Raks Co., Ltd. Cloud Business Division, Rakuraku Sales Department, Partner Sales Yusaku Tsuchiya

■Although a cloud CRM was implemented, it is not being effectively utilized in sales and marketing. ■Only some features are being used, and the overall system is not being utilized. ■It does not fit the company's operations, and ultimately, we have reverted back to Excel management. Are you facing similar issues? In this seminar, we will provide an explanation for those considering system implementation to improve operational efficiency, using a checklist to identify weaknesses in their company and guide them towards solutions. During the seminar, we will also introduce SaaS-based CRM tools that can be started on a small scale, as well as services where a consultant will accompany and support you from implementation to stabilization. If you feel that you have implemented a CRM but are not utilizing it effectively, or if you are considering implementing a CRM in the future, please join us.

■ Recommended for the following individuals: - Those who are considering DX but are unsure where to start. - Those who feel there are many unnecessary tasks within their company. - Those who do not have a good understanding of cloud systems. Currently, digital transformation (DX) is attracting attention from many companies, and its importance is expected to increase further in the future. While various initiatives are being pursued by companies to realize DX, small and medium-sized enterprises are struggling to make progress due to a lack of personnel. In this situation, it is essential for each employee to improve operational efficiency and enhance productivity to tackle DX challenges. The key point here is "cloud adoption." The cloud plays a crucial role in improving operational efficiency and information sharing, significantly contributing to a company's productivity enhancement. In this webinar, Thinking Reed, which has supported many companies in improving productivity, and NTT East Japan, which is well-versed in cloud services, will introduce approaches and considerations for small and medium-sized enterprises to realize DX, focusing on "operational efficiency and productivity improvement" and "cloud adoption."

This seminar is recommended for the following individuals! 【If you have not yet implemented F-RevoCRM】 - Considering F-RevoCRM or a CRM system - Unsure whether to use the OSS version or the paid version of F-RevoCRM 【If you have already implemented F-RevoCRM】 - Have implemented F-RevoCRM but are not fully utilizing it - Want the staff to make better use of F-RevoCRM -------- In this seminar, we will introduce the features and services of the integrated customer management system "F-RevoCRM." By participating in this seminar, you will gain an understanding of the differences between the paid and free versions of F-RevoCRM, as well as the service contents. Additionally, we will cover some lesser-known convenient features of F-RevoCRM and include a Q&A session with our CTO Matsuda, who usually does not speak at events. This content is designed to be useful not only for those considering the implementation of F-RevoCRM but also for those who are already utilizing the free version. We will provide a demonstration of F-RevoCRM, so if you have any interest, please feel free to register.

This seminar is recommended for the following individuals! ● Those who are struggling with management aspects of internal operations ● Those who are looking for a system that fits their company's operations ● Those who are already using the OSS version of F-RevoCRM In this seminar, we will introduce the latest examples and utilization methods of F-RevoCRM that incorporate a "customer perspective." Currently, there is an increasing number of companies transitioning their business models to service-oriented businesses (such as SaaS) where engagement with customers is crucial, leading to more inquiries about the challenges of managing internal operations. In response to this situation, we believe that "managing internal operations with F-RevoCRM from a customer perspective" could be one of the solutions, which is why we have decided to hold this seminar to showcase the latest examples.