Kanpachi Sangyo Co., Ltd. handles everything from the design and construction of kitchen machinery to long-term maintenance. In the past, sales activities and customer interactions relied heavily on the individual experiences of veteran employees, leading to a situation where "no one knew what the person next to them was doing." With an increase in younger employees and a shift in the business model from "one-time sales" to "maintenance-focused," there was a need for a foundation that allowed both the sales and service departments to share customer information. The solution chosen was F-RevoCRM, which can flexibly reflect the company's unique sales processes. After implementation, both departments were able to share visit histories, repair histories, and maintenance contract statuses, establishing a system where even if the responsible person changed, they could smoothly continue the response based on past circumstances. Companies feeling the limitations of Excel management and individual reliance are encouraged to check the related links.

■ Team Building and Management through Information Sharing ~ Achieving Business Efficiency and Talent Development Management through Task Visualization ~ In today's rapidly changing environment, customer needs are becoming more diverse, and the roles required in management are becoming increasingly complex. Furthermore, developing talent to respond to these diverse needs has become an important role for managers. In such an environment, what does "team building," which involves creating a team that works towards achieving goals, look like? In this seminar, Masatoshi Yao from Thinking Lead Management Advisory, who has experience in sales, marketing, and business planning at IBM Japan and HP Japan, and has been involved in management planning at small and medium-sized enterprises, will provide valuable information for team building. ■ Recommended for the following individuals! - Those responsible who are struggling with team building - Those responsible who are gathering information for better team building - Those responsible who have started to be involved in management and talent development from this fiscal year

Yamato Clinic faced the following challenges: 1. The electronic medical record system in use did not allow for real-time tracking of patient admission numbers. Admission data could only be aggregated at the end of the month. 2. The total number of referred patients could not be fully grasped using only the electronic medical record system. It became difficult to understand the overall number because information on canceled referrals was sometimes not entered into the system. 3. The activities of the MSWs (Medical Social Workers) regarding referred patients were becoming personalized. MSWs provided various consultations to target patients throughout the process leading to their admission, but since the management of these activities was handled individually by each MSW, progress was not visible to the Yamato Clinic. At first glance, F-RevoCRM may seem unsuitable for the medical industry, but after comparing it with two CRM systems designed for the medical field and two for general businesses, Yamato Clinic chose F-RevoCRM. We provide detailed insights into how the challenges were resolved and why F-RevoCRM was selected in the interview, so please take a look.

Breaking free from managing over 10,000 lines in Excel, optimizing customer management by leveraging the flexibility of OSS. We have published an interview article with companies that have implemented F-RevoCRM. This time, we introduce the long-term operational achievements of a company that has been in business for over half a century. ◆ For details of the interview, click here https://f-revocrm.jp/2026/01/interview_nichicom/ ◆ About the implementing company Nichicom Co., Ltd. is a long-established software vendor celebrating its 56th anniversary, specializing in the planning and development of systems for "healthcare," "welfare," and "nursing care." They were managing a vast amount of customer information in Excel for a photo sales and administrative support service for kindergartens and nurseries operated by their group company. However, they faced difficulties as the data exceeded 10,000 lines, causing the system to slow down and making management challenging. ◆ A must-see for companies facing these challenges - Feeling limited by customer management in Excel - Wanting to customize according to their own requirements - Looking to operate securely in an on-premises environment - Searching for a CRM that can be used stably in the long term