[Case Study] A long-established software vendor with 56 years of history, F-RevoCRM achieves stable operation for 10 years.

シンキングリード東京本社、大分オフィス

Breaking free from managing over 10,000 lines in Excel, optimizing customer management by leveraging the flexibility of OSS. We have published an interview article with companies that have implemented F-RevoCRM. This time, we introduce the long-term operational achievements of a company that has been in business for over half a century. ◆ For details of the interview, click here https://f-revocrm.jp/2026/01/interview_nichicom/ ◆ About the implementing company Nichicom Co., Ltd. is a long-established software vendor celebrating its 56th anniversary, specializing in the planning and development of systems for "healthcare," "welfare," and "nursing care." They were managing a vast amount of customer information in Excel for a photo sales and administrative support service for kindergartens and nurseries operated by their group company. However, they faced difficulties as the data exceeded 10,000 lines, causing the system to slow down and making management challenging. ◆ A must-see for companies facing these challenges - Feeling limited by customer management in Excel - Wanting to customize according to their own requirements - Looking to operate securely in an on-premises environment - Searching for a CRM that can be used stably in the long term

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Responding to the diversification of customer touchpoints! Open source "F-RevoCRM"
An integrated customer management system that can manage all web touchpoints, sales touchpoints, and support touchpoints... that is F-RevoCRM.

【Basic Functions】 ■ Marketing ■ Sales Support ■ Maintenance Support and Project Management ■ Sales Management ■ Common Functions (Document Management, Workflow, Comments, Various Applications) 【Features】 ■ Comprehensive CRM Functions Enables management across a wide range of areas including marketing, sales, maintenance support, and sales management centered around the customer. Equipped with a wealth of features as standard, including Web To Lead functionality, customer portal functionality, email integration functionality, and quotation management functionality, in addition to general CRM features. ■ High Value as a CRM Platform Facilitates easy integration between systems and development of plugins, making it easy to share information across departments by combining with function-specific tools (such as CTI) or sales management systems. ■ No License Costs Since there are no charges based on the number of users, operational costs can be significantly reduced. ■ Source Code is Open Allows for auditing of unauthorized programs and vulnerabilities, enabling assessment of the software's reliability. ■ Environment Agnostic Can be built in an environment that aligns with the customer's operations. *For more details, please download the PDF or feel free to contact us.
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"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, such as general uses like customer information management and sales support, as well as specific applications in the medical industry for managing patient information and in the real estate industry for managing property information, allowing for flexible customization to meet corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable optimal customization for users' operations and environments. Additionally, data integration with other systems via API connections is easily achievable. - Diverse Implementation Options: Can be flexibly chosen for both on-premise and cloud environments, expanding the options for implementation methods. - Reliable Support System: Provides support tailored to corporate operations from implementation to operation. Comprehensive support is available for first-time implementations, ensuring users can utilize it with confidence.