Kanpachi Sangyo Co., Ltd. handles everything from the design and construction of kitchen machinery to long-term maintenance. In the past, sales activities and customer interactions relied heavily on the individual experiences of veteran employees, leading to a situation where "no one knew what the person next to them was doing." With an increase in younger employees and a shift in the business model from "one-time sales" to "maintenance-focused," there was a need for a foundation that allowed both the sales and service departments to share customer information. The solution chosen was F-RevoCRM, which can flexibly reflect the company's unique sales processes. After implementation, both departments were able to share visit histories, repair histories, and maintenance contract statuses, establishing a system where even if the responsible person changed, they could smoothly continue the response based on past circumstances. Companies feeling the limitations of Excel management and individual reliance are encouraged to check the related links.

- Although a cloud CRM is implemented, it does not align with the company's operations and ends up not being used. - While a cloud CRM has been implemented, the sales and marketing teams are unable to utilize it effectively and only use a few of its features. Are you facing similar issues? To effectively operate business tools like CRM, it is necessary to analyze your company's operations at the time of implementation and transform the operations into their ideal state. By doing so and introducing truly necessary tools, you can create synergistic effects. In this seminar, we will convey the importance of analyzing your company's operations and transforming them into their ideal state, as well as discuss the challenges of CRM implementation and their solutions. During the seminar, we will also introduce SaaS-based CRM tools that can be started on a small scale and a service where a consultant will accompany and support you from implementation to establishment. If you feel that you have implemented a CRM but are not utilizing it effectively, or if you are considering implementing a CRM in the future, please join us.

■Although a cloud CRM was implemented, it is not being effectively utilized in sales and marketing. ■Only some features are being used, and the overall system is not being utilized. ■It does not fit the company's operations, and ultimately, we have reverted back to Excel management. Are you facing similar issues? In this seminar, we will provide an explanation for those considering system implementation to improve operational efficiency, using a checklist to identify weaknesses in their company and guide them towards solutions. During the seminar, we will also introduce SaaS-based CRM tools that can be started on a small scale, as well as services where a consultant will accompany and support you from implementation to stabilization. If you feel that you have implemented a CRM but are not utilizing it effectively, or if you are considering implementing a CRM in the future, please join us.

■ Recommended for the following individuals: - Those who are considering DX but are unsure where to start. - Those who feel there are many unnecessary tasks within their company. - Those who do not have a good understanding of cloud systems. Currently, digital transformation (DX) is attracting attention from many companies, and its importance is expected to increase further in the future. While various initiatives are being pursued by companies to realize DX, small and medium-sized enterprises are struggling to make progress due to a lack of personnel. In this situation, it is essential for each employee to improve operational efficiency and enhance productivity to tackle DX challenges. The key point here is "cloud adoption." The cloud plays a crucial role in improving operational efficiency and information sharing, significantly contributing to a company's productivity enhancement. In this webinar, Thinking Reed, which has supported many companies in improving productivity, and NTT East Japan, which is well-versed in cloud services, will introduce approaches and considerations for small and medium-sized enterprises to realize DX, focusing on "operational efficiency and productivity improvement" and "cloud adoption."

This seminar is recommended for the following individuals! 【If you have not yet implemented F-RevoCRM】 - Considering F-RevoCRM or a CRM system - Unsure whether to use the OSS version or the paid version of F-RevoCRM 【If you have already implemented F-RevoCRM】 - Have implemented F-RevoCRM but are not fully utilizing it - Want the staff to make better use of F-RevoCRM -------- In this seminar, we will introduce the features and services of the integrated customer management system "F-RevoCRM." By participating in this seminar, you will gain an understanding of the differences between the paid and free versions of F-RevoCRM, as well as the service contents. Additionally, we will cover some lesser-known convenient features of F-RevoCRM and include a Q&A session with our CTO Matsuda, who usually does not speak at events. This content is designed to be useful not only for those considering the implementation of F-RevoCRM but also for those who are already utilizing the free version. We will provide a demonstration of F-RevoCRM, so if you have any interest, please feel free to register.