[Interview Article Release] Transforming Personalized Sales and Maintenance Information into Organizational Assets

シンキングリード東京本社、大分オフィス

Kanpachi Sangyo Co., Ltd. handles everything from the design and construction of kitchen machinery to long-term maintenance. In the past, sales activities and customer interactions relied heavily on the individual experiences of veteran employees, leading to a situation where "no one knew what the person next to them was doing." With an increase in younger employees and a shift in the business model from "one-time sales" to "maintenance-focused," there was a need for a foundation that allowed both the sales and service departments to share customer information. The solution chosen was F-RevoCRM, which can flexibly reflect the company's unique sales processes. After implementation, both departments were able to share visit histories, repair histories, and maintenance contract statuses, establishing a system where even if the responsible person changed, they could smoothly continue the response based on past circumstances. Companies feeling the limitations of Excel management and individual reliance are encouraged to check the related links.

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Responding to the diversification of customer touchpoints! Open source "F-RevoCRM"
An integrated customer management system that can manage all web touchpoints, sales touchpoints, and support touchpoints... that is F-RevoCRM.

【Basic Functions】 ■ Marketing ■ Sales Support ■ Maintenance Support and Project Management ■ Sales Management ■ Common Functions (Document Management, Workflow, Comments, Various Applications) 【Features】 ■ Comprehensive CRM Functions Enables management across a wide range of areas including marketing, sales, maintenance support, and sales management centered around the customer. Equipped with a wealth of features as standard, including Web To Lead functionality, customer portal functionality, email integration functionality, and quotation management functionality, in addition to general CRM features. ■ High Value as a CRM Platform Facilitates easy integration between systems and development of plugins, making it easy to share information across departments by combining with function-specific tools (such as CTI) or sales management systems. ■ No License Costs Since there are no charges based on the number of users, operational costs can be significantly reduced. ■ Source Code is Open Allows for auditing of unauthorized programs and vulnerabilities, enabling assessment of the software's reliability. ■ Environment Agnostic Can be built in an environment that aligns with the customer's operations. *For more details, please download the PDF or feel free to contact us.