Centralized management of business documents with i-ShareDX for store and e-commerce operations.
Share the procedures for EC, payment, and customer service to support the standardization of store DX and service quality!
In the retail and service industries, various operations such as managing e-commerce sites, payments, customer attraction, customer service, inventory management, and store operations are carried out in collaboration across multiple departments and locations. Even when new systems or measures are introduced, if the operating procedures and rules are scattered across paper, PDFs, and shared folders, it takes time to disseminate information, leading to discrepancies in the quality of responses among stores and personnel. i-ShareDX is a document management system that centrally manages manuals and operational rules related to e-commerce platforms, payment terminals, customer interactions, and store operations in the cloud. It allows for quick access to necessary information through category and full-text searches, and supports review and approval processes, version management, and access rights settings. It ensures that system updates, campaigns, and changes to customer service rules are reliably shared with each store, aiding in the establishment of store DX, reducing educational burdens, and standardizing service quality.
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【Features】 - Centralized management of business procedures such as EC site operation, order processing, payment, and returns handling - Sharing of operation manuals for POS, payment terminals, customer management systems, etc. - Management of rules related to customer service, promotions, inventory management, and store operations - Quick access to necessary information through category search and full-text search - Content review before publication through review and approval functions - Reliable sharing of the latest version through version control and revision history recording - Setting of viewing permissions according to headquarters, stores, EC departments, and assigned tasks - Smooth navigation to related procedures and promotional materials through inter-document links - Accessible from computers or tablets in stores or back offices 【Our Strengths】 Since our founding in 1947, we have provided a wide range of solutions based on the "communication technology" cultivated through printing, including manual production, web, systems, and marketing. We organize complex procedures for EC operations, store operations, and system operations in an easy-to-understand manner, supporting document structure design, manual standardization, and operations after system implementation.
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Quix has clarified what should be changed and what should not be changed, inheriting the spirit of "eternal change" and has developed in response to the changes of the times since its founding. Recently, due to the evolution of IT such as digitalization, networking, and cross-media, the form of "information" we handle continues to change at a rapid pace. It is precisely in this context that we want to re-examine the "information expression technology" we have cultivated over many years, enhance and diversify it, and contribute to our customers and society by fulfilling our mission of "creating and promoting communication." We will advance our corporate philosophy of "creating services that bring joy" by focusing on support services in the three areas we are currently working on: "manuals," "education," and "sales promotion." We are determined to aim to be a "CS No.1" company that is recognized as a true business partner capable of solving various problems while being a company that customers can trust and rely on for "safety and trust."