[necfru MAM/DAM case study] Industrial machinery manufacturer
Set management of manuals, drawings, photos/videos for each delivered equipment. Introduced as a foundation to enhance the responsiveness of the maintenance department.
We would like to introduce a case where Company C, a manufacturer of industrial machinery, has implemented our "necfru MAM/DAM." The company faced challenges such as the inability of the field to find necessary documents. To address this, they organized materials by equipment type/model number/delivery destination/year tags. As a result, the time spent searching for documents in the field was reduced, leading to quicker initial responses, and the provision to customers became safe and left a traceable history. [Case Overview (Partial)] ■Challenges - Documents provided to customers could not be managed as email attachments. - The field referred to outdated versions, leading to rework. ■Solutions - Related documents were bundled for one-click access. - Customers primarily viewed documents through shared URLs, with limited access. *For more details, please download the PDF or feel free to contact us.
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【Results】 ■ Reduced time for on-site document searches and quicker initial response ■ Provided to customers in a safe manner with a traceable history ■ Reduced causes of rework/mix-ups (version mixing) ■ Accessible to necessary documents even during incidents/disasters *For more details, please download the PDF or feel free to contact us.
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