[Case Study] necfru MAM/DAM Industrial Machinery Manufacturer
Standardizing the sharing procedures for customer delivery documents! Introducing a case that reduces the burden of resending and version confirmation.
This is an example of standardizing the sharing of delivery documents, user manuals, and maintenance materials with customers using "necfru MAM/DAM" in an industrial machinery manufacturer. The delivery of materials to customers was done via ZIP attachment with a separate password, making it difficult to send large files via email. Resending requests and version confirmations were dependent on the person in charge, and it was challenging to keep a record of the delivery history. Tags were designed based on equipment type, project, delivery destination, and version, with only the final version fixed in the MAM/DAM. Related materials were grouped for easier searching, and customers were limited to viewing by sharing URLs. [Case Overview] - Industry: Industrial Machinery Manufacturer (Industrial Equipment) - Challenge: Difficulty in sending large files via email, dependency on the person in charge for resending requests and version confirmations - Solution: Fixed only the final version in the MAM/DAM and organized related materials into sets for easier searching - Effects: - Standardized the procedure for customer sharing - Made it easier to explain with a record of sharing history *For more details, please download the PDF or feel free to contact us.
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【Overview of Other Cases】 ■Points - Easy to find related materials with set management and tags - Strong in video/audio/PDF previews - Logs remain even with external sharing, ensuring accountability - Easy to implement without changing the work location *For more details, please download the PDF or feel free to contact us.
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