What is servitization?
An easy-to-understand explanation of the reasons and benefits that make manufacturing industry noteworthy!
"The price competition is fierce, and profit margins are not increasing." "After delivery, there is no contact with the customer." "We are unable to monetize maintenance and after-sales services." One approach that is gaining attention to address these issues is "servitization." This article will clearly explain the background of why servitization is gaining attention, as well as its benefits and challenges. If you want to organize key points for your company's efforts in servitization, please use this as a reference. *You can view the detailed content of the article through the related links. For more information, please download the PDF or feel free to contact us.*
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We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.