The keen observation skills of veteran judges cultivated through rocket development.
The sensory evaluation that values the subtle "discomfort" at the scene, and the dialogue skills that clearly convey the background of the requirements.
This is a close-up article focusing on a veteran chief auditor who has been involved in the development of domestically produced rockets and system design for space stations at his previous job at Mitsubishi Heavy Industries, gaining practical experience in various departments. The article reveals the secrets to high-quality audits that can discern the essence of ISO standards, which the auditor has experienced firsthand. In the field of auditing, he values his own feelings of "discomfort" and "unease," and practices an approach that goes beyond merely checking superficial documents to deeply explore the "roots" of problems. Additionally, he emphasizes a dialogue technique that breaks down the often complex requirements of standards into understandable examples relevant to the audited organization's operations. He maintains a constant smile to ensure that the audited organization can speak candidly without fear, showcasing a professional attitude that continuously supports true improvement and performance enhancement through "opportunities for improvement." *You can view the full text from the <PDF download>.*
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