Balancing stable energy supply and environmental conservation [Interview published]
Operating ISO 9001 for a quarter of a century. A global quality assurance system of a comprehensive trading company that supports the world's energy industry.
This is an interview that delves into the cutting-edge initiatives of Sumitomo Corporation, which supplies the world's highest quality seamless oil pipes to the global market, utilizing ISO 9001. It introduces flexible responses to the increasing price competition with Chinese manufacturers, the varying trends in decarbonization and environmental awareness across regions, and the unique business customs abroad. The interview touches on the differentiation factors of operations that enable rapid PDCA cycles between Tokyo and the four global hub locations where quality assurance experts are stationed. With a strong commitment to "keeping promises," the company views personnel transfers as opportunities for organizational evolution, systematically organizing manuals and procedures to maintain and enhance service quality, thus covering the realities of their sincere business practices. *You can view the full text via the <PDF download>.*
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