[F-RevoCRM Implementation Case] Kindware Co., Ltd.
Even after some time has passed, you can quickly retrieve the data of "that customer from back then" when starting a business meeting.
We would like to introduce a case where Kindware Co., Ltd.'s Health & Care Division implemented 'F-RevoCRM'. The company was managing customer data using Excel, which often resulted in difficulties when searching for items, especially when there were many products to handle, leading to time-consuming processes and usability issues. Therefore, they decided to implement our system. It allows for easy input without burdening the field staff, and utilizing the entered information has helped enhance their sales activities. 【Benefits】 ■ Since the data is shared, updating it ensures that new data is always retained. ■ Information can be updated on-site, allowing for immediate access to customer data from past interactions when starting negotiations after some time. *For more details, please refer to the PDF document or feel free to contact us.
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【Case Overview】 <Challenges> ■ When there are many items to handle, it often takes time to search for specific items, leading to usability issues. ■ Even when files are shared, there have been troubles such as forgetting to reflect updates. <Results> ■ It allows for input without burdening the field, and utilizing the entered information helps enhance sales activities. ■ From the supervisor's perspective, it has become easier to understand the progress of negotiations, identify any omissions in activities, and monitor customer follow-ups immediately. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.