[Helpfeel Case Study] Iyo Bank, Ltd.
Replacing with Helpfeel for regional bank DX. It plays a central role in non-face-to-face customer interactions.
We would like to introduce a case where our self-service AI system "Helpfeel" was implemented at Iyo Bank, Ltd. At that time, the company faced challenges with the search performance of their existing FAQ system and chatbot, and the maintenance burden of creating, modifying, and analyzing approximately 800 FAQ pages was becoming significant. After the implementation, the burden of maintaining the FAQ site was greatly reduced thanks to the extensive support from customer success. [Case Overview] ■ Challenge: Issues with the search performance of the system in use, and maintenance of pages was burdensome ■ Implementation: Smooth transition from the traditional FAQ system in about one month ■ Effect: Successfully reduced monthly working hours by 15 hours with the support of customer success *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.