導入事例インタビュー
導入事例インタビュー
導入事例について
1～21 item / All 21 items
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[Information] Helpfeel Solution Guide
Introducing an AI knowledge data platform that transforms corporate knowledge into information assets and accelerates the use of AI!
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[Data] How to Create a Self-Solving Experience That Users Won't Get Lost in Even with Complex Product Groups
Introducing materials for customer support in major manufacturing companies to eliminate "inquiries due to inability to find information"!
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Creating a workplace to break free from the stagnation of skill inheritance
Introducing the concept of transforming tacit knowledge into organizational knowledge, along with practical examples from domestic companies!
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[Information] User Manual DX: How to Make a Manual That Gets Read?
Improved for easier manual searching! Packed with tips for effective manual creation.
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[Information] Helpfeel <Utilization of Call Centers>
With "Helpfeel," you can achieve both a reduction in incoming calls and an environment that makes it easy to find knowledge!
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[Information] Understand in 3 minutes! AI Knowledge Search System Helpfeel
With "Helpfeel," you can reduce inquiries and improve both CX and EX!
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[Helpfeel Case Study] Lawson Entertainment, Inc.
Facing 500,000 inquiries a year, Law Ticket's support reform achieved a 30% reduction!
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[Helpfeel Case Study] Raksul Inc.
In just one week, the FAQ search hit rate improved by 50%! Contributing to both "business growth and improvement in customer service quality."
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[Helpfeel Case Study] Iyo Bank, Ltd.
Replacing with Helpfeel for regional bank DX. It plays a central role in non-face-to-face customer interactions.
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[Helpfeel Case Study] Newton Co., Ltd.
Inquiries reduced by about 60%! The nationwide chain "Karaoke Pasela" consolidates its windows to the headquarters.
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[Helpfeel Case Study] Daiichi Sankyo Healthcare Direct
Excellent search performance × strong support from CS! Accelerating knowledge sharing within the contact center.
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[Helpfeel Case Study] Kirin Brewery Company, Limited
Reduced about 90% of manual support! Kirin Beer’s internal knowledge DX promoted by on-site leadership.
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[Helpfeel Case Study] Kyoto Electronic Industry Co., Ltd.
Transforming years of accumulated logs into knowledge with AI. Promoting DX to reduce the burden on veteran employees by depersonalizing inquiry responses.
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[Helpfeel Case Study] Fujimac Co., Ltd.
Resolve manufacturers' concerns such as specification changes and individual responses with AI help desk!
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[Help Feel Introduction Case Study] LIXIL Corporation
Instantly turn inquiries into FAQs. Significantly increase self-resolution rates and improve productivity.
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[Helpfeel Case Study] Shiroka Corporation
Migrating approximately 600 pages of FAQs in one month! Controlling the rapid increase in phone inquiries.
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[Helpfeel Case Study] Noritz Corporation
Reduced inquiries via the web by 30%! Achieved high ratings in departments such as web support.
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[Help Feel Introduction Case Study] Fujimac Co., Ltd.
Access numbers expanded fivefold within a year from the initial introduction, and the engineers' self-resolution rate significantly improved!
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[Help Feel Introduction Case] Kirin Brewery Company, Limited
Spreading through word of mouth, it has become a help desk that is searched 20,000 times a month. Human support has been reduced by 90%.
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[Helpfeel Case Study] Rush Japan LLC
In-house knowledge supporting 77 stores and 1,000 staff. Inquiries related to store registers are expected to be reduced by about 30%.
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[Helpfeel Case Study] Bears Inc.
Improving productivity and employee satisfaction through the introduction of the FAQ that will serve as the "textbook" for Bears Lady!
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