[Help Feel Introduction Case Study] LIXIL Corporation
Instantly turn inquiries into FAQs. Significantly increase self-resolution rates and improve productivity.
We would like to introduce a case where LIXIL Corporation, a manufacturer of building materials and housing equipment, implemented our "Helpfeel." At that time, the company faced the challenge of low searchability in their existing FAQ system, which prevented customers from reaching the information they needed. The high searchability and the ability to accurately narrow down desired information were key factors in the decision to implement our system. As a result, within just over a year after implementation, the bounce rate of articles improved, and the number of phone inquiries decreased, demonstrating effectiveness. 【Reasons for Implementation】 ■ Customers could not find the information they wanted even after searching the FAQ ■ Complex inquiries placed a disproportionate burden on specific personnel ■ They wanted to prioritize customer searchability and convenience *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■ The speed of FAQ updates has greatly improved ■ The operational PDCA cycle is now functioning ■ The bounce rate has improved from 43% to below 37% ■ Phone inquiries have also been reduced by 5-7% *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.