[Helpfeel Case Study] Newton Co., Ltd.
Inquiries reduced by about 60%! The nationwide chain "Karaoke Pasela" consolidates its windows to the headquarters.
We would like to introduce a case where our self-service AI system "Helpfeel" was implemented by Newton Co., Ltd., which operates karaoke stores. The company had a significant challenge in standardizing the quality of responses, as they had set up telephone support at each store and their unique FAQ was not functioning effectively, leading to a lack of unified answers to inquiries across the company. After the implementation, the number of inquiries that required human response was reduced by approximately 60%. This allowed them to consolidate customer support at the head office and significantly reduce the number of staff. [Case Overview] ■ Challenge: Inquiries and FAQ creation were handled at each store and were not standardized. ■ Implementation: They decided to implement it after being impressed by the exciting usability. ■ Effect: Within just one month of implementation, the number of inquiries was reduced by approximately 60%. *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.