[Helpfeel Case Study] Kyoto Electronic Industry Co., Ltd.
Transforming years of accumulated logs into knowledge with AI. Promoting DX to reduce the burden on veteran employees by depersonalizing inquiry responses.
We would like to introduce a case where Kyoto Electronics Manufacturing Co., Ltd., a specialized manufacturer of analytical and measurement equipment, has implemented our "Helpfeel." At the company, technical inquiries have concentrated in the development department, leading to an approximately 30% increase in the number of inquiries over a few years. The more experienced employees with abundant knowledge have been overwhelmed with responses, significantly disrupting their primary development tasks. After the implementation, data from the past 10 years has been revitalized as practical FAQs, which not only aids customers in self-resolution but is also expected to serve as a response support tool. 【Reasons for Implementation】 ■ Intent prediction search with no risk of generating false information ■ Analytical support system that leverages past data ■ Comprehensive support system and high cost-effectiveness *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■ Dormant data transformed into practical FAQs ■ Expected to serve as a support tool for sales and customer service in addition to enabling customer self-resolution ■ Visualization of inquiry trends aligns on-site intuition with data *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.