[Helpfeel Case Study] Bears Inc.
Improving productivity and employee satisfaction through the introduction of the FAQ that will serve as the "textbook" for Bears Lady!
We would like to introduce a case where our company’s "Helpfeel" was implemented by Bears Co., Ltd., which offers housework agency services. The company faced a high workload for their support staff in responding to inquiries from employees. Although they tried incorporating a human chat feature, there were complaints about slow response times. After the implementation, the number of cases that could be self-resolved increased, and the abandonment rate of calls, where the call was disconnected, decreased to an average of 1% per month. This created additional capacity for the call center in the Kanto region, allowing them to handle inquiries from the Kansai region, significantly improving operational efficiency. **Key Factors for Implementation** - "Intent Prediction Search" feature - Even if the input words are ambiguous, it provides answers to questions. *For more details, please download the PDF or feel free to contact us.*
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【Effects After Implementation】 ■ The abandonment rate has decreased to an average of 1% per month. ■ The call answer rate has dropped from 8.95% to between 7.6% and 7.7%. ■ The call center in the Kanto region has gained capacity and is handling inquiries from the Kansai region. *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.