[Helpfeel Case Study] Noritz Corporation
Reduced inquiries via the web by 30%! Achieved high ratings in departments such as web support.
We would like to introduce a case where Noritz Corporation, a manufacturer of residential equipment, implemented our "Helpfeel." The company faced the challenge of promoting self-resolution, as inquiries typically doubled during the busy winter season. After implementation, the article reach rate achieved the target of 80%, and the number of inquiries from the web was reduced by 30%. By providing a pathway to the repair acceptance section within the FAQ, the web-based repair acceptance rate improved by 7 percentage points compared to the previous year. 【Key Factors for Implementation】 ■ High searchability and user-friendly management interface ■ Abundant analytical features ■ Flexible response to variations in terminology *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■30% reduction in inquiries via the web ■Significant improvement in convenience through data analysis ■Web-based repair acceptance rate increased by 7 points compared to the previous year ■Achieved a high rating of three stars in the HDI-Japan rating survey for two consecutive years *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.