[Helpfeel Case Study] Daiichi Sankyo Healthcare Direct
Excellent search performance × strong support from CS! Accelerating knowledge sharing within the contact center.
We would like to introduce a case study of the implementation of our "Helpfeel" at Daiichi Sankyo Healthcare Direct Co., Ltd., which operates a mail-order business. The company has been operating multiple contact centers and has felt challenges with "knowledge sharing," resulting in delays and inconsistencies in the timing of information dissemination. After implementation, they were able to eliminate over 100 unnecessary pages while maintaining the quality of each FAQ page, and they have also appreciated the robust support for customer success. [Case Overview] ■ Challenge: Issues with "knowledge sharing" while operating multiple locations ■ Implementation: Introduced based on the smart management interface and speed of search ■ Effect: The team is seriously committed to solving challenges *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.