[Help Feel Introduction Case] Kirin Brewery Company, Limited
Spreading through word of mouth, it has become a help desk that is searched 20,000 times a month. Human support has been reduced by 90%.
We would like to introduce a case where Kirin Brewery Company, which is engaged in the manufacturing, operation, and sale of alcoholic beverages, has implemented our "Helpfeel." Due to the diversification of work styles and the advancement of personnel systems, the content of internal inquiries at the company has become more varied, leading to an increased burden on responses. After the implementation, there were 20,000 searches conducted monthly, enabling support at a scale approximately 80 times larger. As a result, the human-operated inquiry desk was closed, successfully reducing the number of inquiries by about 90%. 【Implementation Effects】 ■ Search Usage: 20,000 times per month ■ Human Response to Inquiries: Reduced by about 90% ■ Transition from Inquiry Handling to Digital Utilization for Business Improvement *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.