[Help Feel Introduction Case Study] Fujimac Co., Ltd.
Access numbers expanded fivefold within a year from the initial introduction, and the engineers' self-resolution rate significantly improved!
We would like to introduce a case where Fujimac Co., Ltd., a manufacturer of machinery, metal, and equipment, has implemented our "Helpfeel." At the company, calls from engineers at 70 locations nationwide were concentrated on specific personnel, leading to a reliance on individuals. Additionally, the product manuals were extensive PDFs spanning hundreds of pages, making it a significant burden to find the necessary information on-site. After implementation, engineers developed a habit of self-resolution. They could quickly respond to past questions with article links, resulting in an estimated 80% reduction in the workload for those handling inquiries. The thick manuals also became searchable, allowing for immediate responses to unexpected troubles. [Key Factors for Implementation] - Predictive search to replicate the craftsmanship of the responsible personnel - Support for establishing habits through collaborative assistance *For more details, please download the PDF or feel free to contact us.*
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【Effects After Implementation】 ■ Access numbers increased fivefold, significantly improving engineers' self-resolution rates. ■ Immediate responses became possible through article links, reducing response workload by 80%. ■ A 370-page PDF manual became searchable, allowing users to reach their desired sections. *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.