[Helpfeel Case Study] Kirin Brewery Company, Limited
Reduced about 90% of manual support! Kirin Beer’s internal knowledge DX promoted by on-site leadership.
We would like to introduce a case where Kirin Brewery Company, Limited implemented our self-service AI system "Helpfeel." The company was handling inquiries through human email support, but as the diversity of employment types and systems increased, the difficulty of questions rose. This led to a significant increase in the psychological burden on staff and the workload, reaching the limits of human response. After implementation, there was a steady usage of 20,000 searches per month. They successfully closed the human support desk and reduced the number of inquiries by about 90%. [Challenges Before Implementation] ■ Increased workload in responding to diverse inquiries ■ Limitations of the field due to reliance on specific individuals ■ Concentration of 240 inquiries per month leading to a significant psychological burden on staff *For more details, please download the PDF or feel free to contact us.
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【Effects After Implementation】 ■ Expanded support scale to approximately 80 times that of before implementation, with 20,000 searches utilized monthly ■ Achieved closure of staffed service counters and unified responses ■ Employees gained a sense of security through self-resolution, significantly improving the overall work style of the organization *For more details, please download the PDF or feel free to contact us.
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Helpfeel Inc. is a company that provides a "knowledge data platform" that integrates unique search technology and AI with a human-centered philosophy. In modern business, the "communication gap" between companies and customers creates opportunities for loss. We transform the knowledge that lies dormant within companies into living information and deliver it to those who truly need it. Our platform is utilized by over 900 sites, regardless of company size or industry, and its effectiveness has been proven.