[Call Center Implementation Case] F-RevoCRM
Improving telephone response quality and achieving operational efficiency! A case study of building a "home call center" with F-RevoCRM and Amazon Connect.
We will introduce a case where even call center operations, which have been considered difficult to transition to telework, were successfully implemented from home. Traditionally, the need for physical equipment and the hassle of information sharing and reporting have been challenges. In this case, by introducing F-RevoCRM and integrating the systems, a low-cost home call center was realized. Customer information is automatically displayed when a call comes in, allowing for real-time understanding of the situation while responding to customers, thereby improving the quality of phone support and promoting operational efficiency. [Challenges] ■ Transitioning call center operations, which are difficult to telework, to a home setup ■ The hassle of information sharing and reporting *For more details, please refer to the related links or feel free to contact us.
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【Main Features of F-RevoCRM × Amazon Connect】 ■Lead Management ■Customer Management ■Schedule Management ■Incoming Call Popup (CTI Integration) ■Inquiry and Support History Management ■FAQ and Customer Portal Features *For more details, please refer to the related links or feel free to contact us.
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We are a company that supports corporate digital transformation (DX) and business improvement as the developer of the OSS-based CRM "F-RevoCRM." We address challenges faced by the maintenance and after-sales service departments in the manufacturing industry, such as the personalization of equipment information and repair history for each customer, paper management of inspections and repairs, and delays in communication between the field and the office. We advocate for the realization of "smart business" that goes beyond mere system implementation. Our strength lies in our ability to provide consistent support from business organization to system construction, maintenance phases, and in-house production support. We enable system operations tailored to your company, free from the constraints of package limitations and dependence on specific vendors.